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Contact & Policies
Questions, feedback, or partnership? Send us a note—we usually respond within 1–2 business days.
Policies
Shipping
Orders are freshly roasted and shipped within 3–4 business days after receiving your order (not including the day the order is received). Please allow a 1–2 day grace period during busy periods, holidays, and unforeseen circumstances.
- Processing time: 3–4 business days (Monday through Friday only)
 - Shipping cost: $6–9 on average (exact UPS/USPS rates)
 - Single bag: $5–6 via First Class mail
 - 2–3 bags: USPS flat rate bubble mailer
 - Tracking provided automatically via email
 - We are closed weekends and major holidays
 
Note: Once your order leaves our facility, delivery times are controlled by the shipping carrier. We are not responsible for delays beyond our processing time.
Returns
All coffee sales are final. We cannot accept returns of opened coffee bags. If there's an issue with packaging or shipping damage, please contact us immediately so we can remedy the situation.
- Coffee: No returns accepted (all sales final)
 - Wrong coffee sent: Contact us immediately with order details
 - Damaged packaging: Contact us within 48 hours of delivery
 - Lost packages: Contact us with order number and customer name
 - Accessory/apparel: Returns accepted within 30 days if unused
 
Note: We work with our fulfillment partner to resolve any issues on our end, but all coffee sales are final due to the perishable nature of the product.
Terms of Service
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By accessing and using Green Shades Coffee Co.'s website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Permission is granted to temporarily download one copy of the materials on Green Shades Coffee Co.'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
 - Use the materials for any commercial purpose or for any public display
 - Attempt to reverse engineer any software contained on the website
 - Remove any copyright or other proprietary notations from the materials
 
All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason. Payment must be received before we process your order. We accept major credit cards and other payment methods as indicated during checkout.
- Prices are subject to change without notice
 - All sales are final for coffee products
 - We reserve the right to limit quantities
 - Risk of loss transfers to you upon delivery
 
The materials on Green Shades Coffee Co.'s website are provided on an 'as is' basis. Green Shades Coffee Co. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Green Shades Coffee Co. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Green Shades Coffee Co.'s website, even if Green Shades Coffee Co. or a Green Shades Coffee Co. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Green Shades Coffee Co.'s website could include technical, typographical, or photographic errors. Green Shades Coffee Co. does not warrant that any of the materials on its website are accurate, complete, or current. Green Shades Coffee Co. may make changes to the materials contained on its website at any time without notice. However, Green Shades Coffee Co. does not make any commitment to update the materials.
Green Shades Coffee Co. has not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Green Shades Coffee Co. of the site. Use of any such linked website is at the user's own risk.
Green Shades Coffee Co. may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of New York, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.
Privacy Policy
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We collect information you provide directly to us and information we collect automatically when you use our services:
Personal Information You Provide:
- Contact Information: Name, email address, phone number, and mailing address when you contact us or make a purchase
 - Order Information: Product preferences, subscription details (frequency, bag size, grind), and purchase history
 - Communication Data: Messages you send us through contact forms or customer service
 - Account Information: If you create an account, we collect login credentials and profile information
 
Information We Collect Automatically:
- Usage Data: How you interact with our website, pages visited, time spent, and click patterns
 - Device Information: IP address, browser type, operating system, and device identifiers
 - Cookies and Tracking: We use cookies to remember your preferences, maintain your shopping cart, and improve your experience
 - Location Data: General geographic location based on your IP address for shipping and tax purposes
 
We use your information for the following purposes:
- Order Processing: To process, fulfill, and deliver your coffee orders
 - Customer Service: To respond to your inquiries and provide support
 - Communication: To send order updates, shipping notifications, and important service information
 - Marketing: To send promotional emails about new products, special offers, and company updates (only with your consent)
 - Website Improvement: To analyze usage patterns and improve our website functionality
 - Legal Compliance: To comply with applicable laws and regulations
 
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, email service providers)
 - Legal Requirements: When required by law or to protect our rights and safety
 - Business Transfers: In connection with a merger, acquisition, or sale of assets
 - Consent: When you explicitly consent to sharing your information
 
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
 - Secure servers with regular security updates
 - Access controls limiting who can view your information
 - Regular security audits and monitoring
 
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
 - Correction: Update or correct inaccurate information
 - Deletion: Request deletion of your personal information (subject to legal requirements)
 - Opt-out: Unsubscribe from marketing communications at any time
 - Data Portability: Request your data in a portable format
 
To exercise these rights, contact us at greenshadescoffeeco@yahoo.com
We use cookies and similar technologies to:
- Remember your shopping cart contents
 - Maintain your login session
 - Analyze website traffic and usage patterns
 - Provide personalized content and recommendations
 
You can control cookies through your browser settings, but disabling them may affect website functionality.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for tax and legal compliance purposes.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, please contact us at:
                  Email: greenshadescoffeeco@yahoo.com
                  Address: Green Shades Coffee Co.
                  228 Park Ave S, PMB 463013, New York, NY 10003-1502